FAQs

Frequently Asked Questions

ABSOLUTELY YES. At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.
We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.
Unfortunately, currently we are shipping within the US only.
Unfortunately, we ship only within the US.
Once we have shipped out your order you will receive a shipment confirmation email including a USPS tracking number. Click the tracking number to link to the order's shipment status. However, USPS can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Generally speaking, the total shipping cost will depend on the following factors: The shipment method you choose (we offer USPS First Class Package: $4.99) The destination country that the package ships to; The number of items you order, as well as the total weight and volume (size) of the package. Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
Your personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction. For more information please have a look at part – Privacy Notice at the bottom of the website.
Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
We get it—not receiving your order on time can be frustrating. So let's find it. When your order left our warehouse, you received a shipping confirmation email that included a tracking number with USPS. Click the tracking number for an update of your order status. The USPS system can be a bit delayed, so for more up-to-the-minute information, please allow 2-3 business days so that it will be fully updated. If your order has been marked as delivered but you still haven't received it, contact us and we'll track it down or send a replacement.